As the COVID-19 pandemic continues to present challenges and uncertainties across the world and within our state, I-Light is prepared to maintain the highest level of connectivity, ensure the effective operation of the Indiana GigaPOP, and remain steadfast in support of its members and Indiana’s research and education community.

We are keeping our staff and community healthy and safe.

The welfare of the I-Light and Indiana GigaPOP staff and community is a primary concern in this fluid situation, and we are making decisions as warranted following guidance from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), along with Governor Holcomb’s office, Indiana University, and state and county health departments. These efforts are being taken to help mitigate and slow the spread of COVID-19 and to help protect all of us.

In accordance with I-Light’s and the GigaPOP’s Disaster Plans, which include contingencies for pandemic, I-Light and Indiana GigaPOP staff have completed a smooth transition to working remotely. The GlobalNOC Service Desk is also now operating in a completely remote model. We follow public health protocols in maintaining our business operations and coordinating with our many partners to keep our network running optimally during this critical time. 

We are maintaining our world-class network infrastructure and services.

I-Light and Indiana GigaPOP will continue to provide the same high-speed, high-availability, feature-rich network that brings Indiana’s brightest to the world, and the world’s brightest to Indiana. Our engineers constantly monitor and assess network traffic levels and make adjustments as needed to ensure reliable operations. We are not restricting any members commodity internet at this time so if the need to burst above your subscription rate occurs, there will not be any action taken to restrict access. We have also been in contact with our commodity internet providers and have the ability to secure more bandwidth if necessary, but at this time we are in good shape. At this point, we do not anticipate any network issues or disruptions of service. In case of any network emergency, the I-Light and Indiana GigaPOP NOC should be contacted using the same escalation procedures that your networking leads would use for any issue.

We are providing resources for our community.

We are continuing to evaluate the COVID-19 situation and adjusting accordingly, We will provide periodic updates to the community as makes sense. If your campus has any questions about business continuity, we would be happy to meet with you and discuss our plans in more detail. If you have continuity needs that we can help with, please reach out and we will be glad to meet with you to talk about options. We have been in contact with our vendor partners and they are ready to provide options for further extending your campus wireless networks to parking lots or other parts of campus where students can come to access campus network services. We will work with each of your teams to better understand your specific needs as changes occur.

Finally and most importantly, all of us at I-Light and the Indiana GigaPOP wish you and your loved ones wellness, safety, and comfort. Thank you for being part of our community. In collaboration and good care of one another, we will persevere through these unprecedented times. For any additional questions, please contact us at noc@ilight.net.