Member Services

Service desk

The GlobalNOC Service Desk is fully staffed 24/7 at both Bloomington and Indianapolis for full redundancy. It provides support for all members’ network connections to I-Light, serves as the primary hub for proactive network health monitoring, provides immediate professional customer service, and coordinates all supporting organizations for focused and fast problem resolution. The Service Desk is the first stop and final stop for all trouble tickets associated with any connection managed by I-Light.

Engineering

I-Light members are supported by the GlobalNOC network engineering team that handles all network issues. They serve as the owner of any network outage for virtually any type or scope of network—from a campus network, to the I-Light network, to a national network. This engineering team also manages technical efforts to design, upgrade, and enhance network infrastructure to meet ever-evolving needs of the research and education community.

External connections

The I-Light connection to the Indiana GigaPoP provides a package of high-speed research and education network interconnectivity to national networking infrastructures like Internet2 and National LambdaRail as well as extensive, high performance commercial Internet bandwidth providers.

Network design

The GlobalNOC provides I-Light members with proven expertise in collaborating with network owners on network design, specifically with an emphasis on the operational needs of networks.

GlobalNOC

I-Light network operation services are provided by the IU GlobalNOC. These include the 24/7 service desk. For outages or immediate assistance, please call 317-278-6635.

For more information about the GlobalNOC, please see globalnoc.iu.edu.

Cyberinfrastructure Plan

The goal of I-Light’s CI Plan is to ensure that the advanced networking needs of I- Light researchers are met with the minimum of friction. This goal permeates through I-Light’s operations, including its funding model, which effective discounts the fees for all traffic to/from research & education institutions. To meet this goal, I-Light manages a continuous process of needs assessment, infrastructure/capacity/financial planning, upgrade implementation, and operational support.

View the I-Light Cyberfrastructure Plan (.pdf)